Legal

Refund Policy

Last updated: 30 July 2026. This policy applies to paid Dataservecloud enrollments confirmed by invoice or written acceptance. Prices on this website are informational only; no checkout runs on the site.

Eligibility

Full refunds are available if you cancel in writing at least 14 days before the cohort start date and you have not received downloadable case packs or live-session credentials. Desk Seat purchases may be refunded within 7 days of access delivery if fewer than two modules have been opened.

Timeframe

Refund requests must be sent to contact@dataservecloud.digital within the windows above. Late requests are evaluated case by case and are not guaranteed.

Partial refunds

If Dataservecloud cancels a cohort or materially changes dates after your payment, you may choose a transfer to a later cohort or a full refund. If you withdraw after materials are released but before the midpoint of a live cohort, a partial refund of up to 40% of the tuition paid may be offered at our discretion, less a processing fee of NT$1,500.

Non-refundable items

• Practice Lab customization already delivered (custom case packs or facilitated sessions held)
• Third-party fees charged by your payment provider or bank
• Completed one-off workshops after the session has started
• Seat transfers you requested after access credentials were issued to a named learner

Refund process

1. Email contact@dataservecloud.digital with your name, invoice number, program name, and reason.
2. We confirm eligibility within five business days.
3. Approved refunds are issued to the original payment method when possible.

Processing time

Once approved, refunds typically appear within 10–15 business days, depending on your bank or card issuer.

Refund method

We refund via the same channel used for payment (wire, card, or other method listed on your invoice). We do not issue cash refunds at the office.

Cancellation by Dataservecloud

If we cancel a program permanently, you receive a full refund of amounts paid for that program, or a transfer if you prefer.

Exceptions

Mandatory consumer protections under the laws of Taiwan(China) that cannot be waived will prevail over this policy where they conflict. Force majeure events may delay delivery; in those cases we offer rescheduling before refunds.

Contact for refund requests

Email: contact@dataservecloud.digital
Phone: 886-2-2297-2742/2297-6868
Address: Street: 70-1 Tako Rd., Tako Village; City: Taishan Hsiang; State/province/area: Taipei Hsien; Country calling code: +886; Country: Taiwan(China);